Parts incorrectly ordered or not required

You can within 28 days of receiving a product ordered from Mitzy Bitz, return goods that you do not require. Please call or email [email protected] prior to returning products, or fill out your returns form here: Your Account.

Please confirm your intent to return the goods by calling us +44(1709) 560006 or email us within 14 days. The returns form should be completed in full and confirmation received before any goods are returned

Goods must come back in original packaging and in the case of electrical items or piston rings they must be unopened. All goods must be clean and not handled, not covered in grease/oil or have fingerprints - they must be fit for resale. Lamps must have no scratches. It is the customer’s responsibility to pack the return items in such a way that they will not be damaged or missing from parcels on the return journey. We will give a refund for the parts only, not for delivery. After 14 days we reserve the right to charge a handling – restocking fee of 15%.

Items that can’t be returned

The following items cannot be returned;

• Special Order Parts
• Products damaged by the customer
• Fitted or used products
• Modified or painted products
• Partial Kit items (only complete kit parts can be returned – not partial items)
• Gift Vouchers

In some cases we can arrange collection of goods, and charge a collection fee that is agreed by Mitzy Bitz and the customer – please contact us for details.

Defective or Faulty Goods

Mitzy Bitz will accept goods that are deemed faulty under a warranty claim for the full warranty period after delivery. We must be notified of the failure as soon as possible, and receive the parts within 14 days of failure. We will provide a warranty claim form that you will need to complete, that needs to be returned with the faulty unit. If the item is found to be faulty you will be entitled to a choice of an exchange or a full refund. Please note that warranty given by Mitzy Bitz will only cover parts, Labour charges and other costs are not covered. Mitzy Bitz will meet the cost of return postage for defective goods, we can either arrange a courier to collect or refund your postage expenses (within reasonable limits) upon return.

Incorrect Goods Dispatched.

Occasionally the wrong item is sent to a customer. You are free to return these goods in new and unused condition for up to 28 days after delivery. However, we expect customers to check goods upon delivery, and if found to be incorrect to contact us as soon as possible. You will be entitled to your choice of an exchange for the correct item or a full refund. Mitzy Bitz will meet the cost of return postage for defective goods, we can either arrange a courier to collect or refund your postage expenses (within reasonable limits) upon return.

Refunds

When a refund is made – the payment will be made by the same method used on the original sale. Refunds usually take 2-3 business days to appear on your statement – however it does depend on certain credit or debit card companies and may take several days to appear after we have processed the refund.

Surcharge Units

Exchange / Surcharged units will be refunded if the goods have been returned within 28 days from the point of sale. The part must be fit to be reconditioned or serviced. Failure to provide a serviceable item will void the exchange surcharge fee.